Page 9 - 2023 Official Program

Saturday, July 29 through Saturday, August 5, 2023

Virtual Festival FAQ

Virtual Festival Schedule Info Watch Your Virtual Films
How are virtual films scheduled during the 2023 Festival? Please note that the following information is general and may not apply to your specific
Festival watch dates: August 6 at 8 am through August 13th at 11:59 pm. Once device. We do not guarantee that you will be able to stream to your television. Devices
you’ve created your account, a pass holder will be able to log into the streaming have different settings and connection instructions, even within a brand. We will try to
system from anywhere inside the US. If you are a pass holder, you will be able to assist you connecting to your television, but we recommend that you contact the prod-
log in and watch any film at any time during the Festival, consistent with your level uct manufacturer if you have trouble connecting beyond our ability to help.
of pass access. Reminder: certain films are only available in MA. What are the system requirements?
Individual Ticket: If you purchase an individual ticket, once you purchase the You can watch content on PCs running Windows 7+, and Intel-based Macs running
ticket, you will receive an email with an active link to the film or event. OSX 10.12+. You can also watch films on Android tablets and phones using Chrome,
and on iPhones and iPads using Safari.
Please note: All filmmaker Q&A’s and events will be held at in-person
screenings only. Do I need to download an app to watch?
What time zone does the schedule use? No, you do not need to download and install and app to watch. We do not offer
All times are based on Eastern Standard/Daylight Time. events on Apple TV app or Roku.
What are the requirements for Windows computers?
Windows 7, Windows 8.1 or Windows 10
Caution: Supported browsers: Google Chrome, Firefox, Microsoft Edge, Opera. We recom-
The link that you receive to access a film is specific to your ticket. mend using the latest version of your browser. Internet Explorer is not supported.
If you start to watch a film, you will only be able to watch a film on one WiFi What are the requirements for Mac computers?
IP address. You will not be able to start watching the film on one device and Mac OSX 10.12 or later
finish watching on another unless you are in one location and using the same Supported browsers: Google Chrome, Firefox, Safari, or Opera. We recommend
WiFi IP address. Please make sure you are using WiFi and not data when using the latest version of your browser.
you begin to watch a film. In addition, you will not be able to share the link Can I watch content on my iPhone/iPad?
with anyone else once you have started watching it. Once you begin to Yes, you can watch content using Safari on iOS 11.2 or later. Please note that you
watch a film you will have 48 hours to finish watching it. You will be able must have “Screen Mirroring” turned off for content to play.
to watch a film more than once within the 48 hour window on the same
device, WiFi IP address. Can I watch content on my Android Device?
Yes, you can watch content using Chrome on Android 6.0 or later.
Can I Chromecast content?
Access Your Virtual Screen It is possible for you to Chromecast from a Chrome web browser on PC and Mac
computers as well as Android devices by selecting the cast button in the bottom
When will I have access to my virtual event or live stream? right-hand side of the player. Reminder: Screen Mirroring is not supported, so a
If you are a passholder, your event access begins on August 6th at 8 am and ends lightening adapter will not work.
on August 13th at 11:59 pm. During the Festival, the films may be watched at your Here is a link to a You Tube video for Google Cast also known as Chromecast:
leisure or according to the suggested watch schedule. If you are a ticket purchaser, https://www.youtube.com/watch?v=AFzmLg0zWgU
you will receive a Virtual Access email at the email address used to purchase your Can I AirPlay to my AppleTV?
ticket. You can AirPlay from most browsers if you have Apple TV by selecting the cast
I can’t find my Virtual Access email, what do I do? button on the bottom right-hand side of the player.
Be sure to check Spam, Junk, and Promotions folders. Most customers who couldn’t
find their invitation e-mail were able to locate it there. Search your mailbox using Here is a link to a video for airplay and Apple TV.
“Woods Hole Film Festival” or the email address donotreply@mail.goelevent.com. https://www.theverge.com/21248047/airplay-apple-tv-how-to-stream-iphone-
macbook-watch-video
I can’t find the virtual event access email?
For ticket purchasers only, you can access the virtual event from your Elevent ac- You may also be able connect your device directly to your TV with an HDMI cable.
Please check your computer and television settings to make sure the picture and sound
count on the Order History page. If not logged in, you will need to login first. You will will both work. Do not use screen mirroring or the picture will not come through.
see a view button displayed with the order details. Pass holders cannot access their
invitation through their Order History. However, if you have already set up your virtual What happens if I forget my password?
festival account, you can go to https://woodshole.elevent.tv to log in again. Use the password reset option on the login page to reset your password. You will
I don’t see the view button on my order history page, what do I do? need access to the e-mail address you use to log in.
The view button will appear at the scheduled date and time for the virtual event. Why does video playback stall or not play smoothly?
If you believe the virtual event should be available for viewing and is not, please The streaming service uses adaptive bitrate streaming, which means the stream-
contact us at support@woodsholefilmfestival.org. ing quality will automatically adjust based on your internet speed. If your internet
connection is weak or inconsistent, you may experience problems during play-
back. If you’re on WiFi, try moving closer to your router.

Passholder and Ticketholder Rules:

No portion of any film or event may be copied or distributed in any format or shared and the pass holder and/or ticket holder agrees to abide by all Festival rules,
including, but not limited to the Code of Conduct required at a Festival Venue. Failure to abide by Festival rules may result in immediate loss of access to films and
events, both in-person and virtual. No refunds will be given.

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