How to Festival 2023

How To Festival

The 32nd Woods Hole Film Festival will be held as a combination of in-person and virtual screenings and events. Patrons will be able to attend screenings and events both in-person July 29th – August 5th and virtually August 6th – 13th via computer, television or other electronic device, and will have a number of different pass and ticket options. Selecting the option that is best for you will depend on the Festival experience you prefer.

If you want to attend films in person…

Options: TICKETS & TICKET PACKAGES

Patrons who prefer to attend live in-person screenings, workshops and panels will have the option to purchase individual tickets and ticket packages to see any film scheduled to screen at Woods Hole Oceanographic Institution’s Redfield Auditorium, 45 Water Street, Woods Hole, MA; the Simon Center for the Arts at Falmouth Academy 7 Highfield Drive, Falmouth, MA, Clapp Auditorium 7 MBL Street Woods Hole, MA and the Woods Hole Community Hall, 68 Water Street, Woods Hole. Street parking is available in Woods Hole for patrons who plan to attend screenings at Redfield Auditorium and Clapp. On site parking is available for patrons who attend screenings at Falmouth Academy.

Ticket packages are on sale now and individual tickets go on sale July 1st. We highly recommend that you purchase a ticket in advance to any film you would like to see in-person because tickets sell out early and venue capacity is limited. Some films will be followed by a live Q&A with the filmmaker.

Each in-person film will screen at a specific time and venue. The screening schedule is available on the Festival website and on the Festival one-sheet. The printed one-sheet is available to pick up at the Festival office and is downloadable from the website. The schedule of in-person screenings may change both prior to and post- ticket purchase, so please check the website often for the most up-to-date information.

Questions? Email support@woodsholefilmfestival.org, call (508) 495-3456 or stop by the Box Office located at the Old Woods Hole Fire Station, Water Street, Woods Hole during the Festival from 10 am – 6 pm. During the Festival you will also be able to chat with us directly via the live chat function on the Festival website.

If you want to watch films at home…

Options: PASSES, TICKETS

Select films and events will be available on the Festival’s Virtual Platform for the duration of the Festival. Patrons who prefer to attend virtual screenings and events will have the option to purchase passes and tickets. A patron may purchase a festival pass and tickets to virtual screenings and events now. If you purchase a pass or virtual ticket, you will be able to log into the streaming platform and watch a film from August 6th – 13, 2023. During the week of the Virtual Festival, you will also be able to purchase a pass or ticket to a film or event and watch it “on demand”. Note: Virtual Passes and tickets are available to watch in the United States only.

If you want to watch films at home AND attend live screenings…

Options: PASSES, TICKETS, TICKET PACKAGES

A patron who prefers a combination of in-person and virtual screenings and events will be able to purchase a virtual pass and ticket package add-on, or individual tickets to single screenings. If you purchase a combination pass and ticket package, we highly recommend that you select your in-person tickets to any film you would like to see in-person in advance because tickets sell out early and venue capacity is limited. Some films will be followed by a live Q&A with the filmmaker.

Festival Passes and Tickets are On Sale Now

Ticket Pricing

General Admission: $16
Members: $12 (Be sure to login to see your pricing)
Student/Military: $10
Day of Show: $20 for everyone
Workshop Pricing: $20
Comedy on Page – And Even on the Stage! with Steve Young: $100

How To Use A Virtual Pass

To use your pass and access the WHFF Virtual Festival CLICK HERE or go to https://woodshole.elevent.tv. You may be asked to enter your Elevent username and password in the Member Login section.

How To Purchase A Virtual Ticket

This link will take you to our Film and Events Page, the Festival ticketing system.

To purchase a virtual ticket:
Search for the film or event you would like to attend and click on select that film or event. If you don’t have an account with Elevent Ticketing you will need to register and create an account first. After you complete your purchase, you will receive an email confirmation to the email address registered with the account. THIS IS NOT YOUR VIRTUAL TICKET. You will receive a separate e-mail with a personal link to view the film approximately one hour before the virtual film is available to view. If you can’t find the email with your ticket, you can find it in your Elevent Order History.

Ticket Quantity:
You need purchase only one ticket per household to watch a film. If you have multiple people in your household who will be watching, we encourage you to make a DONATION during the checkout process or any time you feel compelled. (Donations to the Woods Hole Film Festival are tax deductible.)

FOR MEMBERS
Once you’ve logged into your the WHFF site with your Elevent account, the member price for tickets will show up automatically and this will be your only option at check out. This is slightly different than for live events, as you will not see a separate ticket for General Admission (non-members) or any other ticket options.

Virtual Event Schedule Info

How does the schedule work for virtual films events?
Virtual screening events take place over one or more calendar days, with the film being available to view starting at a certain time (typically 8:00 a.m. ET) on the start date and ending at midnight on the end date. Ticket sales will typically end at 8:00 p.m. on the end date. (Check individual events for exact times.)

Once you begin to watch a film you will have 48 hours to finish it or until 11:59 on August 13th, whichever comes first. The link you receive to access a film is specific to your ticket and may only be accessed from one device. You will not be able to start watching on one device and finish watching on another. You will also not be able to share the link with anyone else once you have started watching it. You will be able to watch a film more than once within the 48 hour window on the same device.

What time zone is the schedule using?
All times are based on Eastern Standard/Daylight Time.

Access Your Virtual Event

When will I have access to my virtual event or live stream?
You will receive a Virtual Access email to the email address used to purchase your ticket. This is a separate e-mail from your order confirmation. If the virtual event is already available for viewing, you will be presented with a link on the order confirmation screen immediately after purchase to start watching. When the virtual event or access begins at a scheduled date and time, you will receive the Virtual Access email one hour before the virtual event.

I can’t find my Virtual Access email, what do I do?
Be sure to check spam and junk folders. Search your mailbox using “Woods Hole Film Festival” or the email address donotreply@mail.goelevent.com

I can’t find the virtual event access email?
You can access the virtual event from your Elevent Account on your Order History page. Click HERE for direct access. If not logged in, you will need to login first. You will see a view button displayed with the order details.

I don’t see the view button on my order history page, what do I do?
The view button will appear at the scheduled date and time for the virtual event. If you’ve purchased your ticket during the scheduled viewing dates, it may take up to an hour to show up after you’ve placed your order. If you believe the virtual event should be available for viewing and is not, please contact us at support@woodsholefilmfestival.org.

Watch Your Virtual Event

What are the system requirements?
You can watch content on PCs running Windows 7+, and Intel-based Macs running OSX 10.12+. You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari.

Do I need to download an app to watch?
No, you do not need to download and install and app to watch.

What are the requirements for Windows computers?
Windows 7, Windows 8.1 or Windows 10
Supported browsers: Google Chrome, Firefox, Microsoft Edge, Opera. We recommend using the latest version of your browser. Internet Explorer is not supported.

What are the requirements for Mac computers?
Mac OSX 10.12 or later
Supported browsers: Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser.

Can I watch content on my iPhone/iPad?
Yes, you can watch content using Safari on iOS 11.2 or later. Please note that you must have “Screen Mirroring” turned off for content to play.

Can I watch content on my Android Device?
Yes, you can watch content using Chrome on Android 6.0 or later.

Can I Chromecast content?
You can Chromecast from a Chrome web browser on PC and Mac computers as well as Android devices by selecting the cast button in the bottom right-hand side of the player. Click HERE for a video tutorial on how to Chromecast. Click HERE to download the Chromecast app.

Can I AirPlay to my AppleTV?
You can AirPlay from most browsers if you have Apple TV by selecting the cast button on the bottom right-hand side of the player. Click HERE for more info from Apple.

What happens if I forget my password?
Use the password reset option on the login page to reset your password. You will need access to the e-mail address you use to log in.

Why does video playback stall or not play smoothly?
We use adaptive bitrate streaming, which means the streaming quality will automatically adjust based on your internet speed. If your internet connection is weak or inconsistent, you may experience problems during playback. If you’re on wifi, try moving closer to your router.

Questions or problems?
Call 508-495-3456 or E-mail: support@woodsholefilmfestival.org